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This website is operated by Landscaping Direct Online Ltd (T/A Landscaping Direct). Company Reg 13872517. Registered Address: Office 5C, Weir Mill, Manchester Rd, Mossley, Ashton-under-Lyne, OL5 9QA.
Landscaping Direct Online Ltd (T/A Landscaping Direct) offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
“We”, “Us”, “Our”, “Landscaping Direct” and “LD” means Landscaping Direct Online Limited (T/A Landscaping Direct) – Company Registration Number 13872517.
“This Website”, “The Website”, “This Site” and “The Site” refers to landscapingdirect.co.uk and its subsequent web-pages.
“You”, “User”, “Customer” and “Consumer” means the person or business who uses our website, services or purchases from us.
“Goods”, “Products”, “Materials” and “Supplies” refers to products (or components of) listed on the website or ordered from us. Where price is concerned, goods do not include any additional costs included within the price of the goods, such as delivery costs.
“Contract” is the legally binding agreement formed between Us and You for an order accepted by us which you have placed via the online ordering/checkout process or for instances where orders are conducted offline.
“Writing” means in writing and sent to our registered address: Landscaping Direct Online Ltd, (T/A Landscaping Direct), International House, 61 Mosley Street, Manchester, M2 3HZ. It does not include email.
“Acceptance”an email / form sent to you at the email / postal address you provide in your order form or verbal acceptance by telephone.
“Custom”, “Custom made” and “Bespoke”means any products which have been manufactured to bespoke specifications, cut to size or a specific quantity/meterage packed to a quantity less than a full pack (commonly refereed to as ‘split-pack).
“Working Days” or “Business Days” are days other than Saturdays, Sundays and Public/Bank Holidays.
“Free Delivery” or “Delivery Included” is applicable when the minimum order value for the relevant products are met. The cost for delivery is effectively built into the price of the goods. For orders below the minimum ‘carriage paid’ amount, the cost of delivery will be explicitly charged.
“Carriage Paid”, “Minimum Order Value”, “Deliveries over £xxx” means the point at which delivery is deemed free. This information is listed within the Delivery Info page.
“Force Majeure Event” An event or circumstance beyond a party’s reasonable control including but not limited to; war, ‘acts of God’, exceptional weather, fire, lack of supplies, lack of fuel or any other unforeseen and unavoidable event.
The wording and phrases in these terms and conditions should be seen as illustrative of the point being expressed and not limited to the exact words, phrase or sense. Although care has been taken to avoid ambiguity, an alternative interpretation of any of the terms and conditions does not negate the intended purpose or clause.
The content of this website and its pages are intended for UK residents and is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by us, except where noted. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may give to a claim for damages and/or be a criminal offense.
This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the websites. We have no responsibility for the content of the linked websites.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
The information contained in this website is for general information purposes only. The information is provided by Landscaping Direct and while we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
Every effort is made to keep the website up and running smoothly. However, Landscaping Direct takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
A legally binding contract is formed between You and Us for an order which you place with us and which we accept.
The Order constitutes an offer by the Customer to purchase the Goods. By placing an order, you:
The Order shall only be deemed to be accepted when we issues a written acceptance of the Order, at which point the Contract shall come into existence.
We must receive payment in full for any orders placed prior to our acceptance.
We reserve the right to refuse acceptance of an order without reason. Typical reasons for refusal of an order may include, but is not limited to; suspected fraud, unavailability of stock, pricing errors, inability to arrange delivery, or any other such reason.
In the event of a product being out of stock or unavailable for picking/dispatch, we reserve the right to supply a reasonable and suitable alternative, such as, but not limited to
Any imagery, descriptions, information and samples are offered as an approximation/illustration of the goods to be supplied and must not be relied upon to form the basis of entering in to a contract with us.
All photographs are provided as an indication of product appearance only. Lighting conditions, print quality, screen calibration and natural variances may affect the appearance of the product.
Samples provided are indicative of the product in terms of offering an indication of colour, texture and thickness. Due to batch variations in manufacturing and the natural characteristics of certain products, it is impossible to guarantee that the sample will exactly match the goods received.
The manufacturers of our products have a continual policy of product improvement. We therefore reserve the right to alter or change our product specifications without notification.
Any advice/installation/how-to articles on the website are for general advice to help inform and guide your understanding and help you to make a more informed decision. The content is based on commonly accepted best practices. Following this general advice is at your discretion entirely – we shall not be liable or held responsible for any issues, damages or costs incurred in any form as a result of using the content in whatever form.
Any advice given to you directly such as the suitability of any products for your specific requirements are reliant on the information you provide. You must ensure that the information given to us is accurate and complete in order for us to provide relevant information in return.
For any defective products or queries of that nature, take as many supporting images as possible and contact Landscaping Direct in writing or via email (enquiries@landscapingdirect.co.uk) where we will endeavour to find a resolution where possible. Some commonly perceived issues (from within the industry as a whole) are listed below to provide some clarity and a level of expectation to help you understand that some ‘defects’ are normal and not something we can always remedy.
Natural stone products may vary in colour and texture and will contain individual markings and characteristics that form naturally, some of which you may consider as imperfections. These include, but are not limited to;
Limestone, particularly black limestone, is well known for fading once exposed to the elements. Ultraviolet (UV) radiation, oxidisation, the formation of sulphides and acids in rain, etc. can all contribute to this. Sealing limestone with a quality water-based sealer soon after installation helps to reduce these effects. There are ‘enhancers’ which can be applied to faded limestone to rejuvenate it again.
‘Spots’ or ‘domino’ patterns, also known as reflective staining, will appear on incorrectly installed paving where the flag is not fully supported with mortar. This is unfortunately an issue to take up with the installer and not a product defect.
Batch Variation - The colouration of natural stone is naturally forming and although each stone comes from particular quarries, the colours of the stone will vary dependant on what is exposed when extracting stone from those cliffs/quarries so each batch can vary to the next. The same applies to man-made products also, where shades and exact sizes can differ from batch to batch. For this reason, with all products, you should always expect some level of batch variation. It is highly recommended that installations are carried out using products from all packs in order to mix batches together, rather than from one pack at a time. Although care is taken to supply goods from the same batches, this cannot always be guaranteed except where expressly stated.
Concrete products, manufactured using aggregates and dyes may have variations in colour and texture between batches.
Efflorescence - White markings called efflorescence may appear on the surface of paving as a result of a chemical reaction between cement and water in the mortar underneath paving or in concrete products themselves. This is a natural phenomenon and will gradually disappear with weathering as the salts flush through.
Tolerances - The dimensions of products listed on the website are nominal and a tolerance should be taken in to account to allow for deviations against these sizes. For natural stone for instance, allow a +/-5mm tolerance for length and width of paving stones, and a +/-4mm tolerance for thickness. This is in line with the industry standard - conforming to British Standard EN1341:2012. An allowance for fluctuations in weights between individual products should also be considered.
Where a pack coverage is stated, as provided by the manufacturer, it is typical for this to be based on being laid – which takes in to account an approximate 10mm jointing gap between pieces. Where possible, a laid and unlaid coverage is given for clarity.
Timber - Natural wood products may exhibit cracks, resins and marrow, gnarls and grains, rough sections, salts, pinholes and mould. These characteristics are normal and are usually part of the drying, processing or treating stages of the timber and will lessen or become less obvious over time.
Unless specified otherwise, all buildings and timber items require construction on site and will often need minor cutting to materials to complete the project. This necessitates the use of tools as appropriate.
Composite products - As with all composite products, regardless of supplier, there will always be an initial colour stabilisation period once installed. The natural release of oils and tannins from the wood fibres in the product, combined with the exposure to UV rays and the elements contributes to a slight loss of colour, typically over a cycle of the seasons. All of our Composite products contain UV stabilisers to reduce the level of fading, though there will always be a certain amount of fade despite this. Capped products, such as our Optimum Decking, Traditional Cladding, Contemporary Cladding and Elite Fencing are all fully-capped which really helps reduce the level of fading. In most cases, the colour fade is imperceivable and only stands out when ornaments, plant pots, etc. are moved from a fixed spot and highlight any difference. Patches such as this will also stabilise when exposed to UV instead of being-re-covered. It is worth noting that the loss of colour no way impedes the durability or structure of the product - it is purely visual.
Damages/Breakages – Although every care is taken to ensure goods leave us in a completely damage-free condition, it is important when ordering to allow an extra 10% for breakages, chips, damaged edges, marks, scratches, etcetera. More-often-than-not, damaged pieces can be used within the project for cuts for instance. For this reason, we do not offer refunds for damages. We are happy to provide replacements for products which arrive beyond use - providing that you cover the courier costs and where circumstances allow. Please note that not all products are possible to replace depending on certain factors, such as, but not limited to:
For these reasons, cases for replacements are handled on an individual basis dependant on the circumstances involved.
The prices payable for goods are set out in our website, price list or on an official quotation.
Where delivery is ‘Free’ or ‘Included’, the delivery cost is effectively built into the price of the goods. For order values below the minimum ‘carriage paid’ amount, the cost of delivery will be explicitly charged separately.
The standard delivery cost is based on an Economy service, during normal hours of Monday to Friday unless otherwise agreed. Services can be upgraded either at the checkout stage if the option is available to select, or by contacting us directly to discuss options, prices and availability.
Surcharges may be applicable to areas such as Scottish Highlands and other areas where couriers charge more due to the logistics and additional costs involved.
The cost to ‘split packs’ in order to break down a full pack to form a specific meterage for your order is fixed and charged separately for transparency.
We reserve the right to increase the price of the goods by giving you notice prior to delivery in the event of, but not limited to:
If you do not wish to pay the higher price, then you may cancel your order and we will refund any payments made by you less any failed-delivery costs incurred by us if you were at fault.
You may cancel your contract with us for the goods you order at any time up to the end of the fourteenth working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
Bespoke or perishable items cannot be cancelled.
To cancel your contract, you must contact us in writing – via post to our registered or trading address, or via email at enquiries@landscapingdirect.co.uk.
If you receive the goods before or after you cancel your contract, then the goods must not be unpacked and still in the condition in how they arrived.
The responsibility, cost and liability for returning the goods lies with you.
As the different goods are despatched from different locations, we will advise the correct return address. Please do not arrange for return to the registered address or our office address as no stock is kept here and the delivery will be turned away. You will likely incur a re-delivery charge from the courier if the goods are not returned to the advised address.
Once the returned goods have been received, they will be checked for the condition for any damages and a refund raised accordingly. We will not refund broken or damaged pieces. If the goods were properly packaged when collected from you, you may wish to pursue any costs from the courier you used.
Any direct costs incurred by us, for example, delivery charge, split-pack costs or supplier re-stocking charges will not be refunded. This includes where Free delivery applied. This cost was built into the goods as explained above and will be deducted.
For clarity, any refund due to you will be only for returned goods which are in a re-saleable condition. Any delivery costs, split pack costs and damaged goods will not be refunded. We will make you aware of the refund value prior to processing it.
Refunds will be raised within 14 days of the inspection of goods once received back to us.
If you fail to return the goods to us, then we will not be entitled to refund you.
This cancellation policy does not affect your legal rights if goods are faulty.
We reserve the right to cancel the contract between us if:
If we cancel your contract we will notify you by email and credit your account any sum deducted by us from your credit card as soon as possible but in any event within 14 days of your order.
We will not be obliged to offer any additional compensation for any inconvenience or disappointment incurred.
We will deliver the goods to the delivery address provided when you placed your order. You must supply us with correct and complete information and inform us of any potential delivery restrictions which may result in a failed delivery.
Delivery is based on an Economy service, during normal hours of Monday to Friday unless otherwise agreed. Services can be upgraded either at the checkout stage if the option is available to select, or by contacting us directly to discuss options, prices and availability.
Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order. Delivery dates notified to you are for guidance only and while we will make all reasonable efforts to meet any proposed delivery date, specific delivery dates cannot be guaranteed and any failure to deliver on a specified day will not be a breach of contract by us and save as precluded by law we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem caused as a result of a delayed or unscheduled delivery and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the delivery surcharge in question.
Most deliveries are typically made on an 18 tonne lorry which is 12 metres long, 2.8 metres wide and 4 metres high including the tail-lift at the rear. Where access issues present a challenge, please advise us at the time of ordering to allow us to request alternative vehicles in advance. Please note that the need to deliver on a smaller vehicles can sometime delay the delivery due to vehicle availability.
Delivery is made on a kerb-side basis only. Goods will be delivered to the nearest accessible point to the delivery address which may include on to your private driveway should you wish so and if it is possible to do so.
If it is not possible to deliver the goods on to your property, the goods will be delivered at the closest accessible point to your property that is safe to do so and public highway permits. You will be responsible for complying with all regulations, permits and charges and for all steps which need to be taken for the protection of persons or property. You will reimburse us for all reasonable losses, damages, costs and expenses we may incur as a result of such delivery, whether on the public highway or elsewhere. We will only be liable for all losses caused by our own negligence.
You or a representative must be present at the address on delivery of the goods in order to check the condition of the goods, confirm receipt and also to assist the driver with offload where required.
Goods such as rolls of artificial grass and composite products will require the customer to provide assistance in order to safely offload the products without damage. Large rolls of artificial grass are heavy and cannot be handled by one person alone without risk of injury or damage to the goods. Composite products are longer than a pallet so cannot be offloaded with a pump truck like crates and pallets can, therefore the products will need to be offloaded by hand with assistance.
If you are unable to arrange assistance for the delivery, advise us in advance and we can look to arrange alternative delivery methods. Please note that the alternative methods may incur additional fees.
The delivery service does not include assistance in carrying goods into your property or further than ‘kerb-side’. If the delivery driver is willing to deliver beyond kerb-side, it is at their sole discretion and any service provided beyond kerb-side is strictly between you and the haulier - we will not be liable for any loss or damage which may arise from this.
The site must be suitable for the vehicle to park and for offload to be done safely. This includes, but is not limited to being:
The delivery is made at the sole discretion of the driver. If they do not deem the area to be appropriate for safe offload, they have the right to refuse delivery. Re-delivery charges may be incurred for subsequent attempts once the area is made suitable.
If the delivery cannot be made due to:
Then any aborted or re-delivery charges will be passed to you.
If the delivery fails numerous times, we reserve the right to cancel the contract and will refund you minus any direct charges we have incurred.
Should you keep the vehicle waiting an unreasonable amount of time, the driver has the right to terminate the delivery and leave. Any additional charges incurred because of this will be passed to you.
Upon delivery, before signing for receipt of goods, you are responsible for checking that the goods:
If the goods are not correct or in a condition you are willing to accept, please take as many supporting photographs as you can and contact us via telephone immediately to advise us before rejecting the delivery. It is important that you contact us before turning the driver away in order for us to ensure the onus is on the courier.
If the goods delivered are not what you ordered or are damaged, defective or of an incorrect quantity, this should where possible be recorded at time of delivery on the carrier's delivery docket. Furthermore, we must be notified in writing/via email with photographic evidence of any issues within no more than five working days following delivery.
If you notify us of a problem under clause 12.18, our obligation will be, at our option, to:
It is strongly advised that an installer/contractor is not arranged to attend until the goods have been received correctly. We shall not be liable for any costs or damages incurred as a result, such as for lost-time or similar
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under Section 12.0 and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
As the goods we offer are despatched from different locations, we cannot guarantee that all items on a single order will be delivered together in one consignment.
The goods will be deemed as accepted through any of the below:
Once goods have been delivered to you, they will be held at your own risk and we will not be held liable for their loss or destruction.
If the goods delivered are not what you ordered or are damaged, defective or of an incorrect quantity, we shall have no liability to you:
If the goods delivered are not what you ordered or are damaged, defective or of an incorrect quantity and you inform us within five days of the goods being delivered, our obligations to you will be, at our option, to:
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profit, business or goodwill) howsoever arising and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount for the Goods in question under clause 13.04 if issuing a refund is the option we choose to exercise.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these conditions, all notices from you to us must be in writing and sent to our Registered Office. All notices from us to you will be displayed on our website, emailed to you, or posted to your address provided.
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, but not limited to; strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion, accident, war, ‘acts of God’, exceptional weather, lack of supplies, lack of fuel or any other unforeseen and unavoidable event.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
You acknowledge and agree to be bound by the terms of our privacy policy.
By placing your order, you allow us to use your personal details for the purpose of supplying the Goods (including passing your details on to our employees / agents). We may share your information within our Company network for purposes connected to or relating to the fulfilment of your order or for other internal accounting or compliance purposes. We will not use your details for any other purpose, without seeking your prior consent.
Personal Protective Equipment (PPE) such as gloves and safety boots should be worn when handling any goods we supply to reduce the risk of injury.
Correct manual handling techniques should be practiced when lifting and handling the goods. The products can be heavy and awkward to handle. Where possible, use of mechanical aids such as wheelbarrows, trucks, etc. should be used to reduce strain and risk of injury.
When cutting the products, there is a likelihood of dust and flying debris being created. PPE such as a respiratory mask and safety goggles/glasses should be worn to minimise the risk of injury.
The packaging and strapping may be under tension. Take care when cutting as the straps may whip when cut and the tension is released. Similarly, take precautions to prevent products from falling when the packaging is released. Appropriate PPE such as gloves, safety boots and eye protection should be worn when unpacking goods.
Crates of natural stone should be opened from the top, and goods lifted from the top rather than breaking open the side of the crate. This is to prevent the products accidentally falling out and causing injury or damage.
When handling natural stone and other goods which are packaged vertically, extra care should be taken to avoid the goods falling and trapping fingers.
Porcelain is often stored vertically on pallets and bundled with straps. Care should be taken when unpacking the products to prevent the products from falling when the packaging is released to avoid injury and damage.
Any packaging should be recycled where possible or disposed of in accordance with local authority requirements.
It is your responsibility to ensure that you comply with all applicable health and safety regulations and guidelines.
Except for our affiliates, directors, employees or representatives, a person who is not a party to this contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract.
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
These conditions, together with our current website / brochure prices, delivery details and contract details and the Guarantee (if appropriate) set out the whole of our contract relating to the supply of the Goods to you by us. Nothing said by any salesperson on our behalf should be understood as a variation of these conditions or as an authorised representation about the nature or quality of any Goods offered for sales by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
Klarna is an additional payment option available to customers who purchase from our defined 'Klarna' compatible products. For a full breakdown of Klarna's terms and conditions, please click this link - https://www.klarna.com/uk/terms-and-conditions/
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For more detailed information regarding how we use Cookies, please read our separate Cookies Policy.