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For bulky products such as packs of paving, composites, and artificial grass, our deliveries are made via a third-party haulier in a large lorry – typically an 18-ton HGV, but they can be as much as 26 tons.
These wagons are typically 10m long, 4m high, and 3m wide. They also require at least 2m of space at the rear for offloading.
Please ensure that the delivery point has ample access, is free of obstructions, and there is space or a route for the wagon to safely turn around.
Please ensure that we are made aware of any access issues when ordering to ensure that we can arrange delivery and to avoid any delays or re-delivery costs
Our deliveries of bulky products (paving, composites, artificial grass, etc.) are done so via third-party couriers based on delivery kerb-side only.
Should you wish for the driver to offload the goods on to your property, providing the conditions allow, this is done so at the full discretion of the driver and yourself.
As standard, drivers are not insured to enter your property and any delivery instructions which require the driver to do so are at the customers’ own risk. Landscaping Direct cannot be held responsible for any damages caused by deliveries made beyond kerb-side.
Paving is offloaded from the rear of the wagon using a tail-lift. The packs of paving are then wheeled into position via a manual pallet truck.
The pallet truck will only operate on a hard, level surface. It will not move on grass, gravel, or inclines. Please ensure that the surface of the delivery point is level and hard-standing to allow the paving to be maneuvered into position.
Please ensure that we are made aware of any offload issues in advance of your delivery to avoid any delays or additional costs.
Composite decking, cladding, and fencing are larger than a standard pallet and may require someone to help the driver offload safely and without damage.
Because lengths of decking and cladding are typically 3.6m, they cannot be handled like packs of paving with a pallet truck.
Therefore, we ask that someone capable be at the address on the day of delivery to assist the driver if required. This ensures that goods are offloaded safely and without damage.
Delivery of artificial grass depends on the size/weight of the roll. For heavier pieces, the rolls are typically delivered on a large wagon, offloaded kerbside using a winch.
For smaller/lighter sections of grass, delivery may be made via a large wagon and offloaded by hand.
Jointing compounds, sealers, cleaners, geotextiles, fixings, and other ancillary products are typically transported in a van via a regular courier such as APC or Parcelforce, delivered straight toyour door.
Please advise in the delivery notes whether you are happy for the driver to leave the package in a safe place if you are not home. If you provide any instructions, e.g., “leave behind bin,” we will pass these on to the couriers. Otherwise, if unable to deliver, the driver may take the goods back to your local depot for you to collect.
For larger volumes/weights (e.g., 8+ tubs), deliveries may be sent via a pallet service instead and delivered via manual pump truck and tail offload, similar to how our paving is delivered.
Our products are held at and dispatched from different locations, so it is possible for different items on your order to arrive separately when mixing different brands of products such as Pavetuf, Azpects, Growtivation, or Raimondi.
You should receive tracking notifications for each consignment ahead of delivery so you know what to expect and when.
When receiving your products, please ensure that you check them for any damages and report any that you may find on the courier’s delivery note/POD device at the time of delivery.
Should you be unable to check at the time of delivery, please check and report any issues to info@landscapingdirect.co.ukwithin 24 hours of delivery, including any batch numbers and photos to help us deal with any queries efficiently.
If Landscaping Direct is at fault and your items arrive damaged or incorrect, we will arrange the return at our expense.
In all other circumstances, such asover-ordering or a change of mind, you will need to arrange and pay for the return shipping.
You have the right to return your order up to 14 days from the date the goods are delivered.
Should you wish to return your items, please contact us at info@landscapingdirect.co.uk with your order details so we can advise you of the correct return address.
Once received back, the items will be checked to ensure they are unused and resalable, and a refund will be issued within 14 days of receipt of goods.
*Please Note: The addresses listed on our site are postal addresses only. No products or offload facilities are available, so you would likely incur additional charges from the haulier for redirection to the correct address.
If the delivery could not be made due to your failure to advise of access issues, not being home to accept delivery or the conditions for offload not being suitable, then there may be re-delivery charges incurred for further delivery attempts.
If the delivery could not be made due to no fault of your own, such as road closures, vehicle breakdowns, etc. then you will be advised at the earliest opportunity and re-delivery will be re-scheduled at no further cost to yourself.
Avoid booking your installation until after your goods have been received, checked and you are happy with them.
It is highly recommended that you order your products for delivery well in advance of any installation date to allow for any delays, errors, omissions, etc. to avoid any lost-time on the project.
Landscaping Direct shall not be liable for any costs or losses incurred should your installers be delayed for whatever reason.
We set a low minimum order value which is easily achieved for FREE delivery based on most project sizes.
The below table shows the minimum order value required for FREE delivery by product type and the delivery cost for orders below the minimum.
Product Range
Paving - Full Packs
For postcodes starting AB,DD,FK,KY,PA,PH or TR, a £65 (inc. VAT) surcharge applies.
For postcodes starting CA,CF,DG,DT,EH,EX,G,KA,LD,LL,ML,PL,SA,SY,TA,TD or TQ a £25 (inc. VAT) surcharge applies.
Paving - Split Packs
£90 (inc. VAT) Delivery Charge on Split Packs only. Please see below FAQs for more info.
For postcodes starting AB,DD,FK,KY,PA,PH or TR, a £65 (inc. VAT) additional surcharge applies.
For postcodes starting CA,CF,DG,DT,EH,EX,G,KA,LD,LL,ML,PL,SA,SY,TA,TD or TQ a £25 (inc. VAT) additional surcharge applies.
Artificial Grass - Rolls of grass
FREE Delivery on all orders of Landscaping Direct's own artificial grass over £200 inc. VAT
FREE Delivery on all orders of Namgrass artificial grass over £200 inc. VAT
£30 (inc. VAT) Delivery Charge on all orders of Landscaping Direct's own artificial grass under £200 inc. VAT
£30 (inc. VAT) Delivery Charge on all orders of Namgrass artificial grass under £200 inc. VAT
Composite Products
Landscaping Direct's Own:
Classic and Optimum Decking, Traditional and Contemporary Cladding and Elite Fencing
FREE delivery on orders of Landscaping Direct's Own composite products totalling over £960 including VAT
£120 (inc. VAT) Delivery Charge on orders below £960 including VAT
Composite Prime
HD Deck and HD Clad
Ecoscape UK
Decking, Cladding and Fencing
Accessories - Landscaping Direct's Own:
Artificial Grass Fixings, Tapes & Adhesives
Composite Products Fixings
Accessories - Azpects EASY Range
EASYJoint, EASYGrout, EASYPrime, EASYSeal, EASYCare, EASYTileAlign, EASYGrid
£9 (inc. VAT) Delivery Charge per 20Kg consignment.
240Kg+ orders capped at £108 inc. VAT
Accessories - Growtivation
Geofabrics
GravelRings, GrassRings
FREE Delivery on orders over £700 inc VAT on Growtivation products
£9 (inc. VAT) for Growtivation products on orders below £700 including VAT
* EXCLUDES ECOSCAPE PRODUCTS. Please note that the above information does not include Ecoscape products. Ecoscape's decking, cladding and fencing are subject to a delivery charge depending on postcode - see the separate table for Ecoscape’s delivery charges.
Ecoscape products delivery charges are postcode-dependant.
Please see the below list of postcodes by delivery zone.
ZONE 1 = £200
ZONE 2 = £300
ZONE 3 = £400
ZONE 4 = £600
ZONE 5 = £750
ZONE 6 = £1250
B*
NG*
BB*
NR*
BD*
OL*
BL*
PR*
CH*
S*
DE*
SK*
DH*
SR*
DL*
ST*
DN*
TS*
DY*
UB*
FY*
WA*
GL*
WF*
HD*
WN*
HG*
WS*
HR*
WV*
HU*
YO*
HX*
L*
LE*
LS*
M*
NE*
AB*
EX*
RG*
AL*
FK*
RH*
BA*
G*
RM*
BH*
GU*
SA*
BN*
HA*
SG*
BR*
HP*
SL*
BS*
IG*
SM*
CA*
KT*
SN*
CB*
KY*
SO*
CF*
LA*
SP*
CM*
LD*
SS*
CO*
LL*
SY*
CR*
LN*
TA*
CT*
LU*
TD*
CV*
ME*
TF*
CW*
MK*
TN*
DA*
ML*
TQ*
DD*
NN*
TR*
DG*
NP*
TW*
DT*
OX*
WD*
EH*
PE*
WR*
EN*
PL*
BT*
E*
EC*
KA*
N*
NW*
PO*
SE*
SW*
W*
WC*
HS*
IE*
IM*
IP*
IV*
KA27
KW*
PH*
ZE*
GY1-8
JE*
KA28
PA*
GY9-10
With full packs of paving, delivery is 'free' as the delivery cost is included in the price of the pack rather than being charged separately.
However, split packs incur the exact same cost to deliver as a full pack would, as couriers charge for that space whether the pack/pallet was full, half full or empty.
Rather than adding the same delivery charge back on to the split-pack price, we feel that it is much clearer and transparent to list it separately,
Some other suppliers prefer to bundle the delivery costs back in to the price of the split quantity, which is completely fine, we just feel it is a little more confusing as it distorts the price per M2.
Both methods result in the exact same delivered total, we just feel listing the delivery charge separately is clearer and makes it easier to price a project when looking at it.
For example, showing Paving XYZ as £30.00/M2 regardless of M2 required, with a £90.00 delivery charge for a split pack (when required) is much clearer than:
Paving XYZ - 1M2 split pack = £120.00/M2
Paving XYZ - 2M2 split pack = £75.00/M2
Paving XYZ - 3M2 split pack = £60.00/M2
Paving XYZ - 4M2 split pack = £52.50M2
Paving XYZ - 5M2 split pack = £48.00/M2
Paving XYZ - 6M2 split pack = £45.00/M2
.and so on...
Currently, we only deliver to mainland UK excluding some harder-to-reach postcodes.
We have tried to 'block' British Isles postcodes we don't deliver to, to avoid the inconvenience of having to cancel and refund an order we can't fulfil.
The current 'blocked' locations include:
GY - Guernsey
JE - Jersey
BT - Northern Ireland
IE - Republic of Ireland
IM - Isle of Man
ZE - Lerwick/Shetland
KW - North East Scotland / Orkney Islands
IV - Inverness
HS - Outer Hebrides
PO30-40 - Isle of Wight
TR21-25 - Isles of Scilly
All Eircodes - Ireland
Unfortunately, our couriers do charge additional haulage for deliveries to postcodes further away.
On full and split packs of paving, the below surcharges apply per pack.
We use third-party couriers to delivery our products nationwide. For bulky deliveries, this service is based on delivering kerb-side to the nearest point of access to your property that it is safe to do so. Delivery vehicles are typically 18-tonne HGVs, so sufficient access to the address with a hard-standing surface to offload on are required.
Paving is delivered in crates or on a pallet, with a tail offload vehicle using a pump truck to pull the paving in to position. The driver may be able to pull the product on to your driveway if requested, although it is solely at the driver’s discretion as to whether the conditions are appropriate, and it is safe to do so.
We use third-party couriers to delivery our products nationwide. This service is based on delivering kerb-side to the nearest point of access to your property that it is safe to do so. Delivery vehicles are typically 18 ton HGVs, so sufficient access to the address with a hard-standing surface to offload on are required.
Artificial grass is delivered as a large roll. The roll itself is too heavy for just one person to lift, so to ensure that it does not get damaged, we request that somebody is available to assist the driver with the offload. Ancillary products such as pins, tape and glue are generally dispatched separately to the main products to avoid getting damaged or lost in transit with the rolls. These will be delivered much like an ordinary parcel would.
Composite decking, cladding and fencing are best offloaded by hand due to the length and weight of the products. Because of this, we request that somebody is available on the delivery day to assist the driver with offload to prevent the products getting damaged.
Landscaping Direct’s Own range of composite products are delivered by a ‘man and van’, allowing more flexibility in terms of access and offload.
For composite products from other brands, we use third-party couriers to delivery our products nationwide. This service is based on delivering kerb-side to the nearest point of access to your property that it is safe to do so. Delivery vehicles are typically 18 ton HGVs, so sufficient access to the address with a hard-standing surface to offload on are required.
In either instance, we kindly request that somebody is available on the delivery day to assist with offloading.
Accessories and ancillaries such as tubs of jointing compounds, grout, sealers, cleaners, etc. are delivered to your door via couriers such as APC and Parcelforce.
For bulkier orders, such as 20+ tubs of jointing compounds, your order will likely arrive via a third-party pallet courier where goods will usually be offloaded via a pump-truck, but may sometimes need to be hand-balled off the side of the wagon.
There are a few easy factors which can help achieve a successful delivery:
The most important factor is to ensure that a large lorry can get to your property. Parked cars, tight streets, obstructive trees, etc. are the main disruptors to a delivery.
Most deliveries are typically made on an 18-tonne lorry which is 12 metres long, 2.8 metres wide and 4 metres high. Please advise if there are any accessibility issues when placing your order. Alternative 7.5 tonne vehicles can be arranged where access is restricted – these lorries measure approximately 8.8 x 2.5 x 3.5. (Please note that there may be additional charges and delays to your order if an alternative vehicle needs to be arranged.)
Similarly, the ground conditions are important to consider. The lorry needs to be able to offload on hard, level ground to avoid complications. Where a pallet truck is to be used to manoeuvre pallets and crates, the ground also needs to be flat and solid. Gravel, or pot-holed surfaces for instance can limit the ability to deliver the goods where required.
Prior notice of the above can help the courier to determine an alternative route or vehicle be used for first time completion, whereas failure to do so may result in delays and potential re-delivery charges if the goods cannot be delivered at the next best suitable area. In most cases, there tends not to be an issue, and the driver will endeavour to deliver your goods to the next-best suitable area if first choice isn’t possible.
If the delivery could not be made due to the customer, for example, failing to advise of access issues, not being home to accept delivery or the conditions for offload not being suitable, then there may be re-delivery charges incurred for further delivery attempts.
If the delivery could not be made due to, for example, road closures, vehicle breakdown, etc. then you will be advised at the earliest opportunity and re-delivery will be re-scheduled at no further cost to yourself. For the reasons mentioned above, this is an example of why we highly recommend not booking an installer until goods are received.
Where third-party couriers are used for bulky deliveries, the delivery is based on a kerb-side only service. However, certain drivers may be willing to help deliver on to your property at their discretion should the conditions allow this to be done safely and reasonably.
Any deliveries made beyond kerbside are done so strictly between the customer and the haulier.
Unfortunately we don’t yet offer a hiab or crane vehicle delivery service.
We do request that somebody is available at the address on the day of delivery. This is to help assist the driver with offload where required and also to ensure that the goods get delivered in good condition and there are no errors.
We recommend that the installer isn’t booked in to fit the products until they have been delivered. This is to avoid any lost-time and associated costs should there be any unexpected issues or delays.
As we supply products from different suppliers, and use different couriers for different product types, we can't guarantee that materials ordered together will arrive at the same time or on the same day.
The most up-to-date delivery lead-times are listed on the product page and check out pages, but please see the below table as a general guide:
Landscaping Direct
Pave World
RF Paving
Usually 3-7 days, but can be up to 14 days.
Delivery lead time can vary dependant on size of roll and location. The grass gets cut to size and despatched next day.
Postcodes further South or towards Scotland may require transfer in transit which extends the lead time.
Artificial Grass
Standard Delivery - Usually 3-5 days.
For Composite Prime products, please call us first so we can check current availability for your postcode.
Ancillaries - Pins, Tapes, Fixings, Clips, Sealers, Cleaners, Geofabrics, etc.
Azpects
Growtivation
If you require a speedier delivery or the option to for Express Delivery is not listed at checkout, please get in touch for a price and availability to upgrade.
Please note, all lead times given are approximate and subject to availability.
Once your order has been processed, and collected by the courier, we will provide tracking details once available.
For bulky deliveries, such as packs of paving and composite decking, etc. we arrange a 'book-in' service. When the courier has your order at your local depot, they should call to advise delivery date.
In any instance, feel free to get in touch if you have not had any delivery updates and we can request this information from the couriers and advise accordingly.
We ensure that all products are dispatched in a damage-free condition, however there is a chance that they become damaged during transportation.
Upon delivery, please check thoroughly for any damages before signing for receipt.
If you find that any of the goods are damaged, please note on the driver’s POD machine / paperwork “damaged”, take photos and let us know straight away so that we can resolve any issues. If you are unable to check for damages at the time of delivery, please sign as “unchecked” and check afterwards – advising us within 24 hours of any issues.
Any damages will need to be reported to the courier within 24 hours or else they will consider the delivery as accepted in a satisfactory condition.
Typically, broken pieces of paving, decking, etc. are often still usable and can be used for cut sections of the project. This is generally factored in to a 10% allowance for cuts, damage and wastage when measuring and ordering.
In any instance, taking photos and sending them to us at the earliest opportunity helps us to find the right solution. Delays in letting us know of any issues does make it difficult to establish cause and find a simple resolution.
If you have any issues with your delivery, whether that be damages or errors, etc. please contact us straight away so we can find a quick resolution for you.
It is more difficult to deal with product issues once the product has been installed, so please contact us prior to using the goods in any way. If you feel that there is an issue with the product, yet you go ahead and install the product anyway, you are deemed as accepting of the goods and you may have less recourse afterwards.
If there has been a mistake with your order, the material arrives to site damaged, is faulty, not fit for purpose or not as described you have 30 days from the day of delivery to arrange a return.
You do have the right to cancel your order up to 14 days from the date the goods are delivered should you change your mind.
If you wish to exercise your right to cancel within 14 days, it is your responsibility to arrange the return haulage - please get in touch with us directly for us to advise the correct return address. The addresses listed on our site are postal address only. No products or offload facilities are available, so you would likely incur additional charges from the haulier for re-direction to the correct address.
The products must be returned in the same condition and original packaging that they were delivered in for a full refund or exchange for the materials.
We will issue your refund within 14 days of the goods being returned.
Hopefully you shouldn’t have to, but if for whatever reason you need to return your order, we can accept it providing the following:
It is the responsibility of the customer to arrange the return at their expense.
Beyond the statutory 14 day returns/cancellation period, any returns which are accepted may be subject to a re-stocking charge.
If applicable, shortages, transport costs and split-pack costs incurred by Landscaping Direct may be deducted from the refund amount.
Once the returned products are received by us, they will be checked for condition and a refund arranged. Please allow up to 14 days for this process.